South Orange County Escrow Services - Homestead Escrow

Gale has done an "outstanding" job. Once again, Julie, ypu and your team have shown why you're the best. I pray that I'm able to pass along several transactions to you and your team this year. You complement my philosophy of customer service excellence and responsiveness and that the customer is king.

Joe

Donna and Julie, I wanted to drop you a note to let you know that I was VERY happy with the level of service I received on my recent closing from Cheryl. She was truly a shining light in an otherwise very stressful quick closing. I was impressed by her thoroughness and professionalism. As a person who understands how beneficial it is when staff exceed people’s expectations, please rest assured that Cheryl exceeded mine and as a result I will make sure that I let people I know who are looking for a escrow agent, to contact Homestead Escrow and Cheryl.

Hi Gale/Christine, Once again, you have done a great job. With the way things are today, you don't know how comforting it is to me to know I can count on you to get things done and not have to worry about it. I really appreciate your efforts and commitment. I wish I had "lots more" transactions for you to work on!

Jenny, I just wanted to let you know Colleen is AMAZING! She is wonderful all the time, but yesterday she played an important role in the Chen closing and pulled off an amazing task. Every time we work with you and Colleen its perfection. Just wanted to say thank you!

Debi Peters: Thank you for truly working together to allow this “saga” have a happy ending. You are a credit to the organization that you represent and the trail of brainstorming emails were further evidence of your experience and determination to work together for the common good....in this case, us!

"No one has had a more profound impact in my Real Estate career than Julie Richardson. She has set the course that has helped my growth and success. There is no better occasion to comment on excellence than today, in this market.

Julie Richardson of Homestead Escrow, you are the Escrow Officer worthy of the support of this Real Estate Community. In my more than 20 years in this business, there has been no one more diligent, hard working and supportive in my professional life. Best of all, the clients truly love you and are amazed by how much of yourself you give to your job. You make us all look good and no matter how hard the situation, you make it look so easy.

In fact, you and I just went to bat for a client of advanced age to get her tax base reversed successfully and the County Recorder mentioned verbatim, "Who ever heard of an Escrow Officer coming to fight for a buyer".

For all of that and for 10 years of service of excellence, I thank you with profound gratitude."

"Eddie Tanamachi and Katie Wilson-DiCaprio are a key component of my team. They are 100% committed to helping my transactions close. Whenever I have a request for something, Homestead Escrow responds immediately to me or my clients! The dependability factor is huge to me and that is why I continue to use Eddie, Katie, and Homestead Escrow. They make doing business easy for me, my clients, and my team."

re: Jennifer Vachon, Escrow Officer: "Jen, you‘ve been great! I appreciate working with talent in this business, and it‘s not so often it happens that way anymore. Thank you! It has been a pleasure!"

"Jen....I doubt the sale would have closed without your dedication and professionalism. On behalf of all involved in the transaction, a very big thank you! Please feel free to share this email with your supervisors so they can know how valuable you are to Homestead Escrow, and how well you represent them....I will look forward to working with you again in the future."

"Jen, thanks so much for all your hard work on this transaction. I am very impressed with your company, and look forward to working with you again."

"Jen, just a word of thanks for your excellent service and impeccable attention to all aspects of this, my first but certainly not last transaction with Homestead Escrow. Having experienced many transactions with mediocre to low service, I fully appreciate the importance of what you do, how you do it and how it can effect my reputation as a real estate professional."

"Jen, I just wanted to thank you so much for all of your help and work on our escrow. You did a fabulous job, answering all of my questions and were also very patient with us. I really appreciate it."

"Julie, it has been my good fortune to be professionally affiliated with Homestead Escrow, Inc. and to work closely with you and other personnel in your firm over the years. I can unequivocally say that I have never worked with such a pleasant, competent and professional escrow organization in my 23 year career as a loan officer.

My opinions are not merely my own, but shared by my associates, customers and Realtor referral partners. This kind of experience adds a valuable component to both my current and future success."

Jenny,You are one of the Best I have ever worked with. Thank you for Doing your Job so Well.

Jesse, I just wanted to take a moment to tell you how fantastic you are! When I dated this file, I found a Property Tax Lien against our seller, and boy, oh boy, was I bummed, then started to take your package apart and to my utter amazement, YOU HAD THE DEMAND IN YOUR PACKAGE!!! I have not worked with an escrow unit that is this "together" in a very long time and trust me when I say THANK YOU!!! I truly mean it from the bottom of my heart; especially when you are dealing with a short sale, every penny, nickel, and dime is important to all parties. Again, thank you for being so on top of your files!

Julie, I wanted to express our sincere thanks to you and your staff for your help and special assistance that you provided in escrow for our new home. I don‘t for a minute take for granted how frustrating it must be to work on these short sale transactions. They take forever to close and people don‘t respond as you would typically expect. We deeply appreciate your assistance and will do our best to reciprocate the favor as we work with future clients and have opportunities to refer new business to you.

Donna, Cheryl, and Kaitlyn, You guys are the best! I cannot remember the last time I enjoyed working with an escrow company so much! I am going to call the listing agent and let them know what a pleasure it has been and hopefully get you guys some kudos for more business! You make a great team.

Dear Donna, While each escrow presents unique challenges, this escrow was one none of us will forget. Opening escrow on a short sale utilizing the seller‘s agent to back-end the deal and then finding out it had a second unsecured loan was most interesting and scary, obtaining a FHA loan from Wells Fargo, only to find out my loan officer couldn‘t perform was more than a challenge as I spoon-fed him the information to his underwriters and then transferring the loan to Bank of America with trepidation, only to be assured they could and did perform. Throughout all the trials and tribulations, you, Donna Szmurlo, stood by me, calming me, reassuring me all would be right for I was working with Homestead Escrow. When I was beside myself crying on a business trip, not knowing where I could temporarily move and store my furniture, you came through and permitted me to move into my home until escrow closed. That is truly advocating for the client and thinking out of the box, creatively problem solving and for this I will always be grateful. Donna, you represent the ideal escrow officer and Homestead Escrow is fortunate to have such a commensurate professional as yourself. As a new first time home buyer, I was scared and uncertain. I am greatly indebted to you for truly providing me the support during this entire process and making my dream come true, owning my very first home, all by myself, an incredible journey for me. You are to be commended for your professionalism, compassion, and personalized level of exemplary customer service for Homestead Escrow. Due to the excellent personalized service I experienced with you, I recommended my best friend to utilize Homestead Escrow as she refinances her condo, and to ask for you personally. My sincere appreciation for the role you play in people‘s lives!

My name is Eduardo "Eddie" Saavedra, selling agent for a transaction handled by Brenda Bower, and I‘d just like to let you know that even though it took 3 months to close (through no fault of her own) Brenda did a world class service for my client and me. I don‘t want to forget Lorre or Jennifer who took over for Brenda when she was out of town. You are to be congratulated for putting together such wonderful staff, including your receptionist who is always in good spirits and very cordial.

I wanted to write this note and say "thank you" for helping us close our property in San Clemente. It was crucial that it happened on Friday, or it would have been sent into foreclosure the following Tuesday. It was a very stressful situation, everybody had to work together, and you were a big part of making it happen.

Once again, Eddie was outstanding. His professionalism and work ethic seem to be far above other escrow officers I have dealt with and whenever we have tough situations or clients, he stays poised the entire time and just gets it done! He went so far above and beyond the call of duty in this transaction, and if it was not for his hard work, it would have never closed.

This is why Homestead Escrow will be getting much more business from myself and the rest of Conrad and Associates, Realtors. Thanks again!

I would definitely utilize your wonderful services and would know that my transactions are being professionally, accurately, and timely handled.

I had an issue with a prepayment penalty on my existing loan, and I was back and forth with Wachovia/Wells Fargo daily trying to obtain a waiver and a have them issue a new payoff statement to close the loan. Gracie Jaramillo from your office has been very helpful throughout this long and stressful process, and she was patient, courteous and above all "Customer Service" oriented. Gracie was always available via phone or e-mail to answer questions. I felt like she cared about me and my outcome. I would recommend Gracie and your company to anyone asking/looking for an escrow company!

Thank you Jesse! I want to say that your office has been the most helpful and efficient escrow company I have worked with! A very easy process! Thanks!

THANK YOU, JOAN! You did a FANTASTIC job!! I appreciated all your emails, keeping me informed on the escrow. It helped tremendously... I'll look forward to our next one.

We just wanted to let you know how pleased we were with Jenny and her service on our Transaction in Laguna Woods. Laguna Woods properties can be challenging at best, but Jenny made the process smooth, easy and quick!
We look forward to working with your team again soon.

Colleen, I want to thank you again for agreeing to meet with me this afternoon. I don’t know where I would be without your help and support in getting the documentation necessary for my accountant to complete my taxes and the documentation needed in order for me to get the $8,000 tax credit from the government. I realize it’s all lot of extra work on your part and your willingness to do it with a smile means so much to me. Peter Drucker, in his book on management, mentions that many companies define excellent customer service as meeting the customer’s expectation. He challenges the status quo and defines excellent customer service as exceeding the customer's expectation. That is what you and Jenny Copenhaver have done for me in all my interactions with Homestead. Thank you for going beyond the status quo and exceeding my expectation of the customer service I would receive. Because of you and Jenny, I tell everyone how important it is to choose the right escrow company. In my book it will always be Homestead. In sincere appreciation,

Rebecca Cortez-Assitant to the Faculty-Office of Academic Affairs-SokaUniversity

Thanks Debi. Today's activity on this escrow and your attention to detail and your ability to foresee possible future pitfalls is exactly the reason I recommended your services to Jose when Jose and I first started out together. Your experience in situations exactly as we dealt with today makes you an invaluable asset to Jose and myself and we truly appreciate your professional experience. Thank you Debi...we really enjoy working with you.

Jose and Chris

Between yesterday and today I received the most emails from an escrow company. I was informed every single step, all the way until we got a confirmation. Do you know what this exactly means? Stacy Cope is on top of business, she is very professional and she knows that communication is the key of success. Thank you for having her in your team, she is wonderful and I look forward doing business with you again,

Ray Corral-FIRST TEAM REAL ESTATE

Christine Koedel: I just want to say thank you for taking the time to call me, email me, or even text me when it’s necessary in order to make things happen. We’ve been working together for a while…… in a good times, and also in a slow times, but no matter what, your professionalism, and service, it’s been your number one priority in every single transaction.

I especially appreciate the time you spent reviewing my files, and making all necessary connection involved in the transaction in order to accomplish our goals.

Again, thank you so much for your help. I greatly appreciate the assistance you have provided me.

Juan Jorquera-Realty One Group Inc

Joni, very nicely done on everyone's part. You have earned my escrow business from here on out! It was a pleasure working with you.

Chris Cathcart-First Team Commercial

Joni, Thanks for everything. You totally rock!

Mark Christy

I am extremely satisfied with the escrow services provided by Christine Koedel at Homestead Escrow. I’ve been in the Real Estate business for 25 years and have worked with many escrow officers/escrow companies over the years. Christine and her team at Homestead Escrow are the best escrow office I’ve worked with. She is completely thorough, professional and my clients have all raved about her superior service. I know when I give an escrow to Christine, I don’t have to worry about a thing. She goes above and beyond my expectations and gets the escrow closed in a timely manner.

Dina Williams-Prudential California Realty

Christine, Thank you for all your hard work. Your efficiency, as well as your unique ability for creative thinking is a perfectly tailored fit to our dynamic team.

Zuzana Boyd & Sheri Rathor-ZS Realty

Ladies, I just wanted to confirm what you guys already know....THIS OFFICE IS THE BEST THERE IS! Julie I have told you on every occasion I can...you are the best! Sydney, you picked up the ball on every occasion, and confirmed this office ROCKS! I LOVE working with you guys, and trust me I get to work a few escrow offices, if you don't know it or too humble to know, you guys are a GREAT OFFICE TO WORK WITH!

Clark Feaster-Exchange Resources

Debi Peters, Thank you for all your work on our two recent escrows. I was very impressed with the way these transactions were handled. I appreciated your frequent, prompt, and professional communication; and I always felt comfortable with the way the transaction was being tracked and processed. I look forward to working with you again - I hope soon. You should know that Joe volunteered to me that he was very impressed with MY escrow, and after 35 years in the business I think that's the first time I've heard that from a cooperating broker. Best wishes, and I hope we can work together again soon.

Gary Ludwig, Broker

Debi, your escrow company is one of the best for service.

Jerome Leonard Sr.- Realtor; Security Pacific Real Estate Brokerage

Stacy, I have purchased or sold 12 homes in the last 27 years, and you are by far the BEST Escrow Officer I have worked with. The others were good also, but you stand out by far. Thanks for making this transaction go smoothly and close on schedule. I plan to write a note to the real estate agent regarding your fine performance. Thank you very much,

Steve Bothwell

Jenny, Just wanted to let you know Colleen is AMAZING! She is wonderful all the time, but yesterday she played an important role in the Chen closing and pulled off an amazing task. Every time we work with you and Colleen its perfection. Just wanted to say thank you!

Dee Thibodeau, Senior Loan Processor Premier Capital Mortgage Inc

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The Premier Provider for South
Orange County Escrow Services

South Orange County Real Estate Professionals Appreciate Homestead Escrow

The Premier Provider for South Orange County Escrow Services

South Orange County Real Estate Professionals Appreciate Homestead Escrow

The Premier Provider for South
Orange County Escrow Services