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"No one has had a more profound impact in my Real Estate career than Julie Richardson. She has set the course that has helped my growth and success. There is no better occasion to comment on excellence than today, in this market.
Julie Richardson of Homestead Escrow, you are the Escrow Officer worthy of the support of this Real Estate Community. In my more than 20 years in this business, there has been no one more diligent, hard working and supportive in my professional life. Best of all, the clients truly love you and are amazed by how much of yourself you give to your job. You make us all look good and no matter how hard the situation, you make it look so easy.
In fact, you and I just went to bat for a client of advanced age to get her tax base reversed successfully and the County Recorder mentioned verbatim, "Who ever heard of an Escrow Officer coming to fight for a buyer".
For all of that and for 10 years of service of excellence, I thank you with profound gratitude."
Monika Scott - Altera Real Estate (949) 363-9848
"Eddie Tanamachi and Katie Wilson-DiCaprio are a key component of my team. They are 100% committed to helping my transactions close. Whenever I have a request for something, Homestead Escrow responds immediately to me or my clients! The dependability factor is huge to me and that is why I continue to use Eddie, Katie, and Homestead Escrow. They make doing business easy for me, my clients, and my team."
Jeremy Conrad - Conrad and Associates, Realtors
re: Jennifer Vachon, Escrow Officer: "Jen, you've been great! I appreciate working with talent in this business, and it's not so often it happens that way anymore. Thank you! It has been a pleasure!"
Kim Clark - Castle Rock Lending
"Jen....I doubt the sale would have closed without your dedication and professionalism. On behalf of all involved in the transaction, a very big thank you! Please feel free to share this email with your supervisors so they can know how valuable you are to Homestead Escrow, and how well you represent them....I will look forward to working with you again in the future."
Keith A. Rosenbaum - Spectrum Law Group, LLP (949) 851-4300
"Jen, thanks so much for all your hard work on this transaction. I am very impressed with your company, and look forward to working with you again."
Kristine Forsyth - Altera Real Estate (949) 395-5931
"Jen, just a word of thanks for your excellent service and impeccable attention to all aspects of this, my first but certainly not last transaction with Homestead Escrow. Having experienced many transactions with mediocre to low service, I fully appreciate the importance of what you do, how you do it and how it can effect my reputation as a real estate professional."
David Simard - (949) 244-1841
"Jen, I just wanted to thank you so much for all of your help and work on our escrow. You did a fabulous job, answering all of my questions and were also very patient with us. I really appreciate it."
Marcus and Sarah
"Julie, it has been my good fortune to be professionally affiliated with Homestead Escrow, Inc. and to work closely with you and other personnel in your firm over the years. I can unequivocally say that I have never worked with such a pleasant, competent and professional escrow organization in my 23 year career as a loan officer.
My opinions are not merely my own, but shared by my associates, customers and Realtor referral partners. This kind of experience adds a valuable component to both my current and future success."
Alex Gutierrez - Bank of America (949) 282-2240
Jenny,You are one of the Best I have ever worked with. Thank you for Doing your Job so Well.
David Stark
Jesse, I just wanted to take a moment to tell you how fantastic you are! When I dated this file, I found a Property Tax Lien against our seller, and boy, oh boy, was I bummed, then started to take your package apart and to my utter amazement, YOU HAD THE DEMAND IN YOUR PACKAGE!!! I have not worked with an escrow unit that is this "together" in a very long time and trust me when I say THANK YOU!!! I truly mean it from the bottom of my heart; especially when you are dealing with a short sale, every penny, nickel, and dime is important to all parties. Again, thank you for being so on top of your files!
Sincerely,
Kathy Boyd
Julie, I wanted to express our sincere thanks to you and your staff for your help and special assistance that you provided in escrow for our new home. I don't for a minute take for granted how frustrating it must be to work on these short sale transactions. They take forever to close and people don't respond as you would typically expect. We deeply appreciate your assistance and will do our best to reciprocate the favor as we work with future clients and have opportunities to refer new business to you.
It's a pleasure and privilege to work with you!
Bill Kelso-Senior Loan Officer-Bank of America Home Loans
Anne, You're doing a great job! Wow! I really appreciate your work ethic. I am going to refer you more reps! I told Julie I thought you were great!
Sam-United American Mortgage
Donna, Cheryl, and Kaitlyn, You guys are the best! I cannot remember the last time I enjoyed working with an escrow company so much! I am going to call the listing agent and let them know what a pleasure it has been and hopefully get you guys some kudos for more business! You make a great team.
Marsha
Dear Donna, While each escrow presents unique challenges, this escrow was one none of us will forget. Opening escrow on a short sale utilizing the seller's agent to back-end the deal and then finding out it had a second unsecured loan was most interesting and scary, obtaining a FHA loan from Wells Fargo, only to find out my loan officer couldn't perform was more than a challenge as I spoon-fed him the information to his underwriters and then transferring the loan to Bank of America with trepidation, only to be assured they could and did perform. Throughout all the trials and tribulations, you, Donna Szmurlo, stood by me, calming me, reassuring me all would be right for I was working with Homestead Escrow. When I was beside myself crying on a business trip, not knowing where I could temporarily move and store my furniture, you came through and permitted me to move into my home until escrow closed. That is truly advocating for the client and thinking out of the box, creatively problem solving and for this I will always be grateful. Donna, you represent the ideal escrow officer and Homestead Escrow is fortunate to have such a commensurate professional as yourself. As a new first time home buyer, I was scared and uncertain. I am greatly indebted to you for truly providing me the support during this entire process and making my dream come true, owning my very first home, all by myself, an incredible journey for me. You are to be commended for your professionalism, compassion, and personalized level of exemplary customer service for Homestead Escrow. Due to the excellent personalized service I experienced with you, I recommended my best friend to utilize Homestead Escrow as she refinances her condo, and to ask for you personally. My sincere appreciation for the role you play in people's lives!
Teri Rowe
My name is Eduardo "Eddie" Saavedra, selling agent for a transaction handled by Brenda Bower, and I'd just like to let you know that even though it took 3 months to close (through no fault of her own) Brenda did a world class service for my client and me. I don't want to forget Lorre or Jennifer who took over for Brenda when she was out of town. You are to be congratulated for putting together such wonderful staff, including your receptionist who is always in good spirits and very cordial.
Eduardo Saavedra-First Republic Realty
It is not often that I write letters to express how pleased I am with an organization's customer service, but Anne Cajigal went above and beyond my expectations and I wanted to make sure she was recognized.
Anne followed up on my loan application, after hours, because she wanted to make sure my loan closed on time. Her call was critical in clearing up some miscommunication I received about the timing of signing the documents. Her proactive intervention gave me the information I needed to change my signing appointment to the same evening in order to make the deadline for the loan to close the same month.
It is good to experience such compassionate customer service.
Thanks to Anne, I'll be able to enjoy my holiday with family without having to worry about signing documents during Christmas and New Year's.
Julie V.
Julie,
I wanted to write this note and say "thank you" for helping us close our property in San Clemente. It was crucial that it happened on Friday, or it would have been sent into foreclosure the following Tuesday. It was a very stressful situation, everybody had to work together, and you were a big part of making it happen.
Once again, Eddie was outstanding. His professionalism and work ethic seem to be far above other escrow officers I have dealt with and whenever we have tough situations or clients, he stays poised the entire time and just gets it done! He went so far above and beyond the call of duty in this transaction, and if it was not for his hard work, it would have never closed.
This is why Homestead Escrow will be getting much more business from myself and the rest of Conrad and Associates, Realtors. Thanks again!
Jeremy Conrad-Conrad and Associates, Realtors
Julie,
I would definitely utilize your wonderful services and would know that my transactions are being professionally, accurately, and timely handled.
Joe Rocco
Julie,
You are really on it! Thanks so much for this expert service!
Cora Berkery
I had an issue with a prepayment penalty on my existing loan, and I was back and forth with Wachovia/Wells Fargo daily trying to obtain a waiver and a have them issue a new payoff statement to close the loan. Gracie Jaramillo from your office has been very helpful throughout this long and stressful process, and she was patient, courteous and above all "Customer Service" oriented. Gracie was always available via phone or e-mail to answer questions. I felt like she cared about me and my outcome. I would recommend Gracie and your company to anyone asking/looking for an escrow company!
Sarah Rutledge
Thank you Jesse! I want to say that your office has been the most helpful and efficient escrow company I have worked with! A very easy process! Thanks!
John Mendez, Quick Processing |
